EAP First Responder / in house counsellor (Part-Time)

Position Overview

We are seeking part-time In-House Counsellors to support our Employee Assistance Program (EAP) services. This role combines clinical counselling delivery with first-response support for inbound assistance calls.

Counsellors will work approximately 20 hours per week (around 80 hours per month). The time will be dedicated to EAP intake and first-responder duties (including participation in a duty roster covering days, evenings, nights, and weekends (pre-scheduled or on a rotating basis) and clinical counselling sessions. The exact distribution of time dedicated to each of the roles will be mutually agreed.

In this role, you will conduct assessments, provide short-term solution-focused counselling, and develop tailored support plans for beneficiaries. Working closely with a multidisciplinary team of experts, you will play an essential role in supporting individuals as they navigate personal and professional challenges.

Key Responsibilities 

Clinical Counselling

• Deliver short-term psychological counselling to EAP beneficiaries 
• Conduct initial assessments to understand beneficiarie’s needs and concerns.
• Provide solution-focused counselling interventions aimed at stabilizing and supporting individuals.
• Develop tailored support and action plans for clients.
• Refer beneficiaries to specialized services or external providers when longer-term or specialized care is required.
• Maintain accurate, confidential case documentation in the internal secure system.

EAP First Responder Support

• Respond to inbound assistance calls and provide immediate support to callers.
• Conduct needs assessments and evaluate the caller’s situation.
• Determine eligibility for program services and provide guidance on policies and procedures.
• Develop an appropriate support plan based on the caller’s needs.
• Offer brief telephonic counselling and emotional support where appropriate.
• Ensure accurate and timely documentation of interactions in the internal case management system.

Operational Support

• Participate in the duty roster, which may include day, evening, night, and weekend shifts.
• Support EAP intake processes and service coordination during assigned shifts.
• Participate in ongoing training and professional development to maintain high standards of service quality.
• Collaborate with internal teams and specialists to ensure comprehensive support for beneficiaries.

Minimum Qualifications

• Bachelor and Master’s degree in Psychology, Social Work, Counselling, or a related field.
• Experience in mental health counselling, social services, or a comparable support environment.
• Experience providing short-term counselling or crisis support is an advantage.
• Experience with telephone or online counselling is considered a plus.

Skills & Competencies

• Strong interpersonal and communication skills
• Ability to work independently with a proactive approach
• Strong problem-solving and decision-making abilities
• Comfort with computer-based case documentation systems
• Ability to handle sensitive situations with empathy and professionalism

Language Requirements

• Professional working proficiency in Swedish
• Professional working proficiency in English
• Professional working proficiency in other languages is a plus

Other Details

• Position type: Part-time
• Expected workload: ~20 hours per week / ~80 hours per month
• Schedule: Combination of counselling hours and rotational first-responder coverage 

Company description: 

Founded in 1988, CCS was one of the very first to offer EAP services (Employee Assistance Programs) in Western Europe. With a primary focus on actively contributing to the development of health and wellbeing of employees in the workplace, CCS has since developed into a European-wide organization, encompassing more than 30 countries through its own regional networks and over 50 countries through its partner structures.